The process of submitting an out of country claim can be incredibly time consuming, complicated and stressful for the claimant. Many of the parties involved in the claims process are open during standard business hours, leaving the members to use valuable work time to make calls, sort documents and follow up on their claim. Plan Member Advocacy teams help to reduce the work time-loss for employees and alleviate the stress felt by employees and dependents by fully managing the member’s claim on their behalf. Read More
As part of the Plan Member Experience Team, I have helped employees access the Employee Assistance Programs offered as part of their employer’s benefit program. When people think of an Employee Assistance Program, many people think that it is just a counselling service, however many EAPs have grown to offer a variety of services.
Jane* called our office, and inquired about her company’s Employee Assistance Program. Jane was going through a divorce and wanted to know if any services were available for her situation. Jane’s EAP provider gave her access to legal advice from a Family Lawyer, financial and credit counselling from a certified Accountant, family counselling for herself and her children, and support in locating a child care facility in her new area** as she was now the primary caregiver. Read More
We never expect that our relaxing vacation will include a trip to the waiting room of a hospital or medical clinic but accidents and medical emergencies do happen while travelling. As Canadians, we are accustomed to providing our Provincial Health number at the hospital and being treated without having to pay for services. Follow up tests and having a prescription cannot only be an inconvenience, but an unexpected expense. Unfortunately when medical interventions are required while travelling outside of Canada, the process of paying for treatment and submitting a claim back home is more involved. Read More
In August 2010, I signed up for a fund raising event that would become a huge part of my daily activity for a year, and change my life forever. The objective was to complete a 43 km trek across the Inca Trail in Peru, which would lead our team to the lost city of Machu Picchu. Upon signing up for this adventure, I committed to raising $7,600 for the Arthritis Society Manitoba/Nunavut Division and dedicated the trek to my hero, my Baba. Arthritis affects so many people and after a lifetime of watching my Baba struggle with symptoms, I was thrilled for the opportunity to participate in this amazing adventure that would ultimately raise money for research towards a cure. Read More