As part of the Plan Member Experience Team, I have helped employees access the Employee Assistance Programs offered as part of their employer’s benefit program. When people think of an Employee Assistance Program, many people think that it is just a counselling service, however many EAPs have grown to offer a variety of services.
Jane* called our office, and inquired about her company’s Employee Assistance Program. Jane was going through a divorce and wanted to know if any services were available for her situation. Jane’s EAP provider gave her access to legal advice from a Family Lawyer, financial and credit counselling from a certified Accountant, family counselling for herself and her children, and support in locating a child care facility in her new area** as she was now the primary caregiver.